We are Direct Link Care, we work in partnership with Social Services, Community Mental Health Teams (CMHT) and Supporting People within leading Local Authorities across Oxford and surrounding areas by offering high quality supported housing for adults at risk.
We provide a range of specialist residential and supported living services to support adults aged 18 and over with Autism, Epilepsy, Asperger’s Syndrome, challenging behaviour or a mental health condition.
Our aim is to enable the people we support to achieve their goals, believing passionately that regardless of the challenges they face, everyone can accomplish extraordinary achievements with the right care in the right environment.
Customer expectations are rising in all areas of service industries. Our mission is to meet and exceed these expectations across our service. We strongly believe that Direct Link Care should lead the way in setting standards of customer care and satisfaction.
Customer expectations are rising in all areas of service industries. Direct Link Care’s mission is to meet and exceed these expectations across our service. We strongly believe that we should lead the way in setting standards of customer care and satisfaction.
Our standards of excellence are founded on the fundamental principles of good care practice. At Direct Link, we aim to provide a safe and therapeutic environment for our clients where our approach will promote well being and autonomy through their recovery journey.
Philosophy Of Care
We value each person as an individual, and as part of a team, deliver the highest level of service user care which respects individuality, privacy, dignity in a safe homely setting.
We strive to enable people to shape their own futures according to their abilities, interests, and aptitudes in order to maximise their independence, to accept personal responsibility, and to respect others, whatever their level of ability might be.
The quality of care and support we provide to the people in our services is always our priority. We are proud of our commitment to quality and as a leading provider in the sector, we are consistently looking for ways in which we can improve and enable the people we support to live the lives they want; lives that are fulfilling, meaningful and happy.
We have been aiming to have Good and Outstanding services than any other provider in Health or Social Care, but we’re also not complacent and recognise there is always so much more that we could do. The people we support and their experiences are our best tutors and using their feedback, we will build better quality care for all.
Our quality goes beyond regulatory ratings, and whilst we place importance on creating Good and Outstanding services, this is just one of the many ways we measure quality and our other unique methods include:
Internal quality audits – a robust system that occurs every quarter that reviews services for quality and compliance
Quality checkers – a team of people we support who formally apply and receive training to complete quality audits within services
Growing together groups – co-production of organisational plans and policy development involving people we support from across the regions
Quality roadshows – a series of events attended by service managers to share best practice and learning
STOMP pledge – an initiative to reduce unnecessary medication administration for the people we support
It can be hard to find the right setting for those living with challenging behaviours and even harder to find a provider that takes time to understand why the challenging behaviours occur in the first place.
Our staff is trained to observe potential triggers, create clear channels of communication and promote consistency that develops positive outcomes and minimises the occurrence of challenging behaviours.
We work with the people we support and their close network to establish behaviour patterns, remove barriers that restrict choice and equip people with the skills to reduce or self-manage their own behaviours.
Our staff is committed to delivering our Positive Behavioural Support Strategy and are trained in accordance with the principles of the MAPA program.
We deliver accredited training programs to our staff on MAPA, who utilise approved means of re-direction and physical intervention to manage challenging situations.
We base our approach around the individual, and while historical assessments can provide insightful backgrounds, they are not the sole basis of our support plans.