Direct Link Care | The Holistic Care Providers | Oxford

Privacy Policy

Privacy Policy

Direct Link Care Ltd  is a holistic care provider in domiciliary and nursing care . The business is owned by highly experienced professionals from education and the  health and social care sectors. This privacy notice explains how we use any personal information we collect about you, during the information gathering process known as an assessment of need. Topics covered are:

What information do we collect about you?

How do we use such information?

Access to your information and correction

What information do we collect about you?

The nature of our service means that very personal and sensitive information is discussed, openly and honestly, in order to ensure we can meet your health and social care needs in ways that are unique to your individual circumstances. The specific type of information is required in order for us to meet our legal and regulatory obligations as a registered provider. 

The lawful bases that we use are contained within the Data Protection Act 2018 are: 

Consent– In specific situations, we can collect and process your data with your consent. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

Contractual obligations- In certain circumstances, we need your personal data to comply with our contractual obligations.

Legal compliance- If the law requires us to, we may need to collect and process your data.  

Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect the individual’s personal data that overrides those legitimate interests. This does not apply if a public authority is processing data to perform its official tasks.

How information about you will be used

We may share information regarding your care with those who have a need to know, namely: health professionals, such as GPs, district nurses, hospitals, etc.; local authorities, including departments such as social services, housing, day centres, etc.; any relevant person identified by you, such as an LPA; and our staff. We would like to contact you about the services we provide. Please indicate below your preferred contact method.

Post   : Direct Link Care Ltd, John Eccles House, Oxford Science Park, Robert Robinson Avenue, Littlemore, Oxford, OX4 4GP

Email  :  

Phone: 01865 338111       

SMS: 07717 602085

We will not share your information with anyone, except those indicated above, unless required by law. If you do not wish this information to be shared, please indicate below.

Yes                 No

Personal information supplied to us is used in a number of ways, e.g.:

To agree a care plan.

To review your care needs.

To monitor your medication.

To help us improve our services.

How will we use this information?

Upon completion of your assessment of need, we compile a care plan that sets out tasks, aspirations, and outcomes in order to meet all your identified needs, and this is regularly reviewed and updated. This includes liaison with all those involved in your care, such as family, your representative, relevant health and social care colleagues, and other professionals.

Access to your information and corrections

All files held in your name are available for your perusal, and you can ask us to remove information that is inaccurate. Please email or write to us at : Direct Link Care Ltd, John Eccles House, Robert Robinson Avenue, Littlemore, Oxford, OX4 4GP.  Where you use our website, cookies are collected. Cookies are text files that collect log-on information and visitor behaviour information. Cookies track visitor use and compile statistical reports on website activity. You can set your browser to accept or decline cookies. Please be aware that a decline preference may mean a loss of function in some of our website features.

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